Refund Policy

This policy explains how cancellation and refunds work for Basefile Plus and Studio, the paid plans offered by Ascennity Private Limited (“we”, “us”). The Free plan costs nothing, so there is nothing to refund on it.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle takes the payment and issues refunds, so your receipt comes from Paddle and your card statement shows the charge as PADDLE.NET* BASEFILE.

14 days to change your mind

You can ask for a refund within 14 days of any charge — your first payment, any monthly renewal, or the difference charged when you move to Studio — and we will refund that charge in full. You don’t need to give a reason.

When we refund your most recent charge, we also cancel your plan, and your account moves to the Free plan straight away.

How to ask

Email support@basefile.io from the address on your Basefile account and tell us which charge you want refunded. We will confirm by email when the refund is on its way.

You can also ask Paddle directly, using the link in your Paddle receipt or at paddle.net.

Refunds go back to the card or other payment method you paid with. Your bank may take a few business days to show it.

Moving between Plus and Studio

When you move to Studio, Paddle charges the difference for the rest of the month straight away. When you move to Plus, what’s left of the month is credited against your next charges rather than paid back. A $12 founding Plus price ends when you move to Studio, and doesn’t come back.

Cancelling

You can cancel Plus or Studio at any time, from Settings or by emailing us. Cancelling stops the next charge. You keep your plan until the end of the month you have paid for, and then your account moves to the Free plan.

Closing your account from Settings stops your plan renewing, too. If you sign in and keep the account before it’s deleted, your plan renews as before.

Nothing you have added is deleted when you move to the Free plan. If you have more active projects, or use more storage, than the Free plan includes, everything stays usable; you just can’t add more until you are back under the Free plan’s limits. Teammates can’t sign in while the account isn’t on Studio, and nothing they added is deleted.

After 14 days

Outside the 14-day window, charges are not refunded and unused time is not prorated, unless the law requires otherwise. Nothing in this policy takes away rights you have under the consumer law where you live.

Contact

Ascennity Private Limited
Corporate Identity Number (CIN): U63111TS2026PTC217203
Email: support@basefile.io
Registered office: SY 11 We Work, Krishe Emerald, Whitefield, Madhapur, Shaikpet, Hyderabad- 500081, Telangana, India